Paternity Testing Reviews for Genetic Testing Laboratories

At a Glance

Editor's Rating:
4.5 out of 5 stars
Customer Service:
5 out of 5 stars
Clarity of Results:
4 out of 5 stars
References Cited:
5 out of 5 stars
Value for Money:
5 out of 5 stars

Summary

I’m not sure I’d buy a paternity test from Genetic Testing Laboratories again. They delivered the results faster than I’d expected but the website was off-putting and the forms weren’t easy to complete.

Full Review

There was a lot of information on the Genetic Testing Laboratories website which took me a while to get through, but I found the paternity test I was looking for.

Ordering Experience

The ordering process was simple but I was sent to a strange payment page to insert my card details which was a little off-putting. I received the kit the day after ordering and it came in an inconspicuous envelope marked ‘private and confidential’ – no one could have known what it was without opening it which was reassuring.

There were seven pages of documents and instructions to go through in the kit, and I felt the instructions were unclear at times. The forms also made it look like I’d have to pay an extra £10 for the results which would be sent to me in an email, but later I was sent a login to see the results online, and I realised that I needn’t have paid for this email which was irritating.

To pay for the additional lab processing I had to enter my credit card details on a form to be returned with the samples - this didn’t feel very secure. An addressed envelope was included to return the samples but I had to pay for postage. Two working days later I received confirmation that they'd reached the lab, and that I should check the website for my results after five working days.

The Results

When I logged in to get the results I had to play around for a few minutes before I managed to find them, and noted they'd been made available a day earlier than the site had indicated. I was able to download the results as a one-page PDF file (shown below) which was also sent to me the next day in the email I’d purchased.

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The full results.

The full results.

Upon first opening the document it looked very confusing. There were lots of colourful badges and certifications at the top, and a large multi-coloured table which looked very complicated. There was an orange table at the bottom which said I was ‘excluded’ as the biological father, and a blue 'Statistical Results' table beneath this which said ‘Probability = 0%’ (shown below).

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The Statistical Results table.

The Statistical Results table.

It was clear that I wasn’t the biological father but I wished the result had been easier to see.

Summary

I’m not sure I’d buy a paternity test from Genetic Testing Laboratories again. They delivered the results faster than I’d expected but the website was off-putting and the forms weren’t easy to complete.

Genetic Testing Laboratories's Response

We are pleased to hear that your reviewer received their results more quickly than expected. We now provide results within 4 working days and will continue working to reduce the turnaround time for our clients.

We have listened to your feedback and now clearly display one price. We had thought that it would make it easier to pay only for the kit in advance and then pay the laboratory fees when returning samples for testing but the overwhelming majority of our customers would prefer to pay one total price for everything.

The ordering process has been simplified and we can assure you that all orders are placed via a secure page. Our application forms and instructions have been re-written to reduce the number of pages and to make everything absolutely clear and easy to follow.

When clients opt to receive results by email or post we include a covering note explaining the difference between a positive and negative result report to enable them to see at a glance what their result is. We have a dedicated page on our website which also shows the difference between a positive and negative result.

We have redesigned our results reports and the new design allows clients to see instantly whether they are the father or not whilst still allowing them to review the profiles for each test participant should they wish to do so.

Visit Genetic Testing Laboratories to learn more about this DNA testing service >